How do we confirm a booking?+
An enquiry starts the conversation and does not reserve a date. After checking the venue, staffing and equipment, we send a written proposal with the services, price, validity period, payment dates and confirmation steps. A booking is confirmed when those steps are completed and we issue confirmation. See booking terms.
Does the session length include setup and pack-down?+
The guest session and venue access are separate. The starting prices include standard setup and pack-down, but the venue booking must allow enough time before and afterwards. Restricted access or complex installation can add crew costs.
Can we keep to a fixed overall budget?+
Tell us whether your budget also needs to cover the venue, catering and other suppliers. We can suggest a smaller activity, simpler styling or fewer custom elements. If the combination does not fit, we will explain the options.
Can you arrange a venue, food or drinks?+
These are additions to the listed event packages. Venue sourcing, site visits and catering coordination can be included in the quote. Supplier charges, payment arrangements and our coordination role are set out before you commit. Alcohol arrangements are covered in the supplier terms.
What about costumes, performers, trophies or specialist effects?+
Costume hire, specialist performers, award trophies, marquees, rigging and special effects are not standard inclusions. They need separate supplier arrangements and a suitable venue. Large screens, livestreaming, recording and advanced technical production also require a separate brief and budget.
How do outdoor events work if the weather changes?+
Before booking, the plan identifies a sheltered alternative, when the weather decision will be made and any additional costs. Ground conditions, power and venue access affect the equipment that can be used.
Can the guest count or event details change?+
Contact us as soon as you know, within the maximum of 100 guests. Changes can affect tables, staff, catering and supplier costs. We explain the impact and obtain approval for a revised price or service before confirming it. Your event documents give the final-details deadline.
What are the payment and cancellation conditions?+
The written booking documents state the payment schedule and event-specific cancellation or rescheduling conditions. There is no universal deposit or cancellation percentage on this site. See changes, cancellation and rescheduling for the underlying terms.
